RSAWEB Service - This is what you will get

This is the service you can expect from RSAWEB. Had the line since Feb 2021. Then they decided to stop taking debit orders from my account. I finally pick up that they did not take the debit orders and pay the full amount they have not deducted. On the same day (14th of November) after speaking to their agents I get a ticket number ***. Confirmation of the ticket and confirmation that full payment was received after I had send them the proof of payment. I follow up 3 times between the 14th and 29th to confirm the service will not be disconnected and why my debit orders have been stopped with no response. On the 30th of Nov my service is disconnected. I'm then advised by support that only Operations can assist but they are closed now (hmm Operations in an IT world that has an open and close time???). The following day I follow up and told that all fees will be waived and the service will be connected but will take 1 - 3 days. Nothing I can do about that except scurry around to get internet from somewhere as I work from home. Service is then reconnected thankfully the following day but I'm not even getting 10% of my package speeds. So I go on Live Support again because the Call Centre again does not answer the phone. After 2 HOURS on Live Support the problem is acknowledged that they gave Openserve the wrong package. Couple of hours later and my speeds are restored. Today my line speeds are again not the same and even worse than Friday with 2mb/25mb on a 200mb/100mb package. The 1st agent (Siphokazi) leaves me on the chat for 20 mins with no communication. So I leave and start a new chat. The 2nd agent (Stacy) does not even listen to the problem and just transfers me to another department which has NOTHING to do with Technical Support, but it's fine because I need to sort out the Debit Order they finally took again this month not showing on my account, and the credit for the router from my original package which they confirmed will be removed from my bill as the line should not have disconnected is still not done. I'm now waiting to speak to another agent in support again .. but I'm transfered to the same agent who left me hanging with no communication for more than 20 mins.

So since the 14th of November RSAWEB has not been able to sort this out.

My debit order was taken and not showing The credits to my account is not showing My line speed is 1%/25% of my package

And I still cannot get any service from RSAWEB. I'm suppose to be working right now instead I'm trying to resolve an issue that I have to keep following up on and you keep ******ing up!