RSAWEB service fail

I explicitly requested my internet service to start on 1 August when I signed up online. RSAWeb then phoned to arrange an installation, which I agreed to — assuming, like any normal provider, that activation would occur on the agreed start date. Instead, they quietly activated it early without consent, and then ignored me when I queried it.

After chasing and escalating, I finally got a response only to be told I had apparently agreed to an earlier activation — which is a blatant lie. I made it clear from the start: I didn’t want it active before the 1st. End of story.

Worse, they refuse to provide the modem/router settings — something any competent provider would hand over without fuss. I run an advanced mesh setup and don’t want to rely on the basic, locked-down junk router they force on customers. But RSAWeb's stance seems to be: take our box, shut up, and like it.

After multiple escalations, including to a so-called manager named Lauren (Lauren Givenosht?) absolutely nothing is resolved. Just more delays, stonewalling, and contempt for customer support.

If you're even remotely technical, want autonomy over your own network, or expect a provider to honor what you agree to — avoid RSAWeb like the plague. Revolting service.