RSAWEB ripping me off every month

I have been a paying customer at RSAWEB for more than two years. I pay on time every month for a 20mbps line. However, for nearly 6 days out of 7, I get speeds lower than 3mbps.

When calling and logging a fault, they ask you to send through a numerous amount of speed tests that doesn’t lead to anything being done about it. I am completely frustrated and at my wits end with them.

In light of everything going on now and the absolute need for working internet providers so the kids access online classes and both parents having to work from home. Yet this is far from happening with RSAWEB.

I am completely disgusted and feel like I am being ********** every month. In my Tel years of complaining, I am yet to receive a call from their management or even a technician being sent out to assess and test their problem.

I doubt that even this will get their attention, but what the heck, lets try.