Rsaweb poorly trained accounts support staff

Rsaweb sent and email on the 3th of December 2023, that I have not paid my account.

I contacted rsaweb accounts department which lead to hours being wasted, After I tired to explain the required funds, left my Private account 25 November 2023 eventually once I got annoyed, I was told that, I could submit screen of when and where the funds left my account. I did, i was told to restart my router my account is unsuspended .

All seemed well, after a few day my account was debt again for the same amount. 10 Dec 2023 when RSAweb was closed and not even technical staff could be reached.

It took half a day to get bank stamp documents, of proof that the required funds left my account 25 November 2023 and again 10 December 2023.

The follow questions are ignored..

1. Who authorised the transaction? (after it was told that the screenshot was accepted?)

2. I asked to speak to the manager? ignored. 3. Has itc been notified that it was a mistake on rsaweb side? i wish to have proof of this email.

I did not get an apology or explanation of this tardiness. Bin 13 no longer exist and those who cannot do their work need to be replaced by those who can or go for training.