AS
Anchen S
1 reviews | Active since Jun 2026
04 Jun 2026, 14:58
RSAWEB POOR SERVICE
I requested a transfer on 4 May, to be activated on 1 June. No internet, promises of service, promises that a manager would call be me, but all tequest blatantly ignored. Poorest service ever received and no care or customer services.
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Replies (6)AS
Anchen S's updateReviewer Update
04 Jun 2026, 15:08Also I am told I am not their only customer and a manager is refusing to call me back. Apparently their service level agreement is a call back within 24 hours. No call backs
AS
Anchen S's update04 Jun 2026, 15:08
Reviewer Update
Also I am told I am not their only customer and a manager is refusing to call me back. Apparently their service level agreement is a call back within 24 hours. No call backs
AS
Anchen S's updateReviewer Update
04 Jun 2026, 15:25Jacques called, Amy called, just empty promises. No action
AS
Anchen S's update04 Jun 2026, 15:25
Reviewer Update
Jacques called, Amy called, just empty promises. No action
AS
Anchen S's updateReviewer Update
04 Jun 2026, 15:36So all of these staff promisedThania Ebrahim
Onela Nkconyana
Ayanda Madini
Justin Boer
Yumnah Salie
Amy Nothnagel
Henrie Botes
Razia Kagee and did not get back
Onela Nkconyana
Ayanda Madini
Justin Boer
Yumnah Salie
Amy Nothnagel
Henrie Botes
Razia Kagee and did not get back
AS
Anchen S's update04 Jun 2026, 15:36
Reviewer Update
So all of these staff promisedThania Ebrahim
Onela Nkconyana
Ayanda Madini
Justin Boer
Yumnah Salie
Amy Nothnagel
Henrie Botes
Razia Kagee and did not get back
Onela Nkconyana
Ayanda Madini
Justin Boer
Yumnah Salie
Amy Nothnagel
Henrie Botes
Razia Kagee and did not get back
RSAWEB's replyOfficial
04 Jun 2026, 20:23Hi there, thank you for your feedback. We’re truly sorry to hear that your experience did not meet expectations. This is not the level of service we strive to provide. We are actively working on improving our overall customer service experience. Kindly send us a direct message via WhatsApp, Facebook, or Twitter, and we’ll ensure the relevant department assists you as soon as possible.
RSAWEB's reply04 Jun 2026, 20:23
Official
Hi there, thank you for your feedback. We’re truly sorry to hear that your experience did not meet expectations. This is not the level of service we strive to provide. We are actively working on improving our overall customer service experience. Kindly send us a direct message via WhatsApp, Facebook, or Twitter, and we’ll ensure the relevant department assists you as soon as possible.
AS
Anchen S's updateReviewer Update
05 Jun 2026, 13:03Day 5 of delay, giving up on action. I foresee another weekend without internet connection
AS
Anchen S's update05 Jun 2026, 13:03
Reviewer Update
Day 5 of delay, giving up on action. I foresee another weekend without internet connection
RSAWEB's replyOfficial
05 Jun 2026, 19:24Hi there, thank you for your feedback. We’re truly sorry to hear that your experience did not meet expectations. This is not the level of service we strive to provide. We are actively working on improving our overall customer service experience. Kindly send us a direct message via WhatsApp, Facebook, or Twitter, and we’ll ensure the relevant department assists you as soon as possible.
RSAWEB's reply05 Jun 2026, 19:24
Official
Hi there, thank you for your feedback. We’re truly sorry to hear that your experience did not meet expectations. This is not the level of service we strive to provide. We are actively working on improving our overall customer service experience. Kindly send us a direct message via WhatsApp, Facebook, or Twitter, and we’ll ensure the relevant department assists you as soon as possible.