RSAWEB POOR SERVICE

Hallo I Clerance Arends is one of RSAWeb CLE017 customer for the last 15 monts and I had very unpleasnt experiance with their service. every month I would get connectivity problems since I joined and most of the time problem with up loading and down loading speed.My wife was working from home and had to return to back to work due to our connectivity problems at home.To put the cherry on the cake, since 01/12/2020 we had no internet and connectivity problems up until today 07/12/2020 no one can tell me what is the real problem after 10 phone calls.After long wait for assistance from RSAWEB Ideceided to terminated from their service and asked for an early release date and refund of my money. up until today no one at RSAWEB support can help me.Today (07/12/2020) I had to call in twice for assitance and finally speak to Justin in the support department,he told me that he will arrange a call back with regards to my termination and refund.It is very upsetting and depressed to deal with RSAWEB support agents that cannot help to resolve the problem,this whole week without internet or should I say RSAWEB fibre at my home cost me a lot of money. I cannot stream from the smart tv and have to load extra data on our phones and tablets.

Clerance Arends