RSAWeb poor customer service and communication

Very poor customer service and communication. Our internet has been down since early this morning. Not a peep from RSAWeb. I had to call and hold on for 20 minutes before I got to speak to someone, only to be told that it is an Openserve outage. No eta on a repair. So Openserve have worked on the fault the whole day and RSAWeb cannot be bothered to inform their clients about the outage or keep us informed of progress/expected time for repair. This is the third day this month without internet, not that RSAWeb will refund me 10% of my monthly charge.