RSAWEB Poor Customer Service!!!

I have been with RSAWEB for the last 5-6 years. There customer service has gotten worse and worse over the years. We have moved a few times and have transferred our line each time we have moved. We have not received the new equipment (routers) that we were supposed to receive with the new installations and have made use of old routers at times. I have been struggling for 8 months to have my debit order deducted from my correct account and when the debit order did go off the correct account, I receive emails and sms’s stating that my account has not been paid and that the service will be disconnected until payment is received. I have had to take time out of my busy schedule to pull bank statements and prove that the debit order has gone off my account. Their customer service department is pathetic and when you ask for a manager or someone higher up in the ranks to call you to get the matter resolved, no calls are ever received and no solutions are ever reached. I have now switched to Metro Fibre, their installation was quick, I’m getting a bigger / faster line for the same amount I was paying RSAWEB and they can at least debit my correct account for the correct amount without me having to make phone calls each month to query the debit order or to prove to them that they in fact did debit my account. I believe RSAWEB has perhaps become too big and are now not interested in the least in resolving customer issues or delivering customer service. Poor show RSAWEB, I am not impressed with your service and specially since I have been a customer of yours for so long. No worries, there are companies out there that are interested in picking up the business that you are loosing and actually delivering the service that you should be. I will never recommend RSAWEB to anybody.