JM
Jan M
1 reviews | Active since Feb 2015
01 Feb 2023, 09:50
RSAWEB - No Support
I am highly disappointed with RSAWEB. I switched to this company after I have seen positive reports. However, my experience is not good at all. This morning I do not have internet on my fibre connection. So I sent an email via my phone network. The response was: Contact us on our Whatsapp line. I did so, however, there is no response on the RSAWEB Whatsapp support line either. Terrible. I cannot work like this.
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RSAWEB's replyOfficial
13 Mar 2023, 15:59Good day, Jan,
RSAWEB strives to exceed the telecommunications/internet industry-standard best-effort service, as our dedicated staff is always committed to going the extra mile for our customers. Unfortunately, guarantees cannot be made, to our valued customers, due to the nature of the Services and Products themselves. Services and products are provided on an "as is" or "as available" basis. Please be advised that RSAWEB company fell victim to an attempted ransom Cyber attack (https://mybroadband.co.za/news/security/479051-rsaweb-hit-by-ransomware-attack.html). We do apologize for the inconvenience caused. Due to our PBX VOIP systems being down, we made use of alternative methods to send out a communication to our customers to ensure everyone was notified via automated emails sent from our no-reply email address *** on the 1st of February along with text messages, and regular updates via our social platform such as Facebook and Twitter. We were unable to post a net notice due to our website being down. This review is false due to the massive impact of this outage our number 1 priority was to keep our clients informed.
RSAWEB strives to exceed the telecommunications/internet industry-standard best-effort service, as our dedicated staff is always committed to going the extra mile for our customers. Unfortunately, guarantees cannot be made, to our valued customers, due to the nature of the Services and Products themselves. Services and products are provided on an "as is" or "as available" basis. Please be advised that RSAWEB company fell victim to an attempted ransom Cyber attack (https://mybroadband.co.za/news/security/479051-rsaweb-hit-by-ransomware-attack.html). We do apologize for the inconvenience caused. Due to our PBX VOIP systems being down, we made use of alternative methods to send out a communication to our customers to ensure everyone was notified via automated emails sent from our no-reply email address *** on the 1st of February along with text messages, and regular updates via our social platform such as Facebook and Twitter. We were unable to post a net notice due to our website being down. This review is false due to the massive impact of this outage our number 1 priority was to keep our clients informed.
Best regards,
RSAWEB's reply13 Mar 2023, 15:59
Official
Good day, Jan,
RSAWEB strives to exceed the telecommunications/internet industry-standard best-effort service, as our dedicated staff is always committed to going the extra mile for our customers. Unfortunately, guarantees cannot be made, to our valued customers, due to the nature of the Services and Products themselves. Services and products are provided on an "as is" or "as available" basis. Please be advised that RSAWEB company fell victim to an attempted ransom Cyber attack (https://mybroadband.co.za/news/security/479051-rsaweb-hit-by-ransomware-attack.html). We do apologize for the inconvenience caused. Due to our PBX VOIP systems being down, we made use of alternative methods to send out a communication to our customers to ensure everyone was notified via automated emails sent from our no-reply email address *** on the 1st of February along with text messages, and regular updates via our social platform such as Facebook and Twitter. We were unable to post a net notice due to our website being down. This review is false due to the massive impact of this outage our number 1 priority was to keep our clients informed.
RSAWEB strives to exceed the telecommunications/internet industry-standard best-effort service, as our dedicated staff is always committed to going the extra mile for our customers. Unfortunately, guarantees cannot be made, to our valued customers, due to the nature of the Services and Products themselves. Services and products are provided on an "as is" or "as available" basis. Please be advised that RSAWEB company fell victim to an attempted ransom Cyber attack (https://mybroadband.co.za/news/security/479051-rsaweb-hit-by-ransomware-attack.html). We do apologize for the inconvenience caused. Due to our PBX VOIP systems being down, we made use of alternative methods to send out a communication to our customers to ensure everyone was notified via automated emails sent from our no-reply email address *** on the 1st of February along with text messages, and regular updates via our social platform such as Facebook and Twitter. We were unable to post a net notice due to our website being down. This review is false due to the massive impact of this outage our number 1 priority was to keep our clients informed.
Best regards,