SE
Sandy E

1 reviews | Active since May 2022

02 Jun 2026, 11:11

RSAWEB must fall

I actually want to give -0 stars. I wanted to change ISP, but RSAWEB took too long and I decided to stay with my current ISP. I have never received their router or used their services, but they keep sending me invoiced and statements every month and debiting my account. I have asked numerous times for them to cancel and delete me from their system as I have never used their services. It is as if I am being ignored and they just keep on billing m every month, what for I really don't know. I have made use of ALL their communication channels to cancel, but with no success. I now have to transfer my money from my account before the 1st of each month, so that their debit order can bounce. I don't know what to do anymore to get them off my back and stop billing me for nothing. I have never had a contract with them or used their service.

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Replies (1)
RSAWEB
RSAWEB's reply03 Jun 2026, 20:48
Official
Thank you for your feedback — we’re truly sorry to hear that the experience didn’t meet expectations. This is not the level of service we aim to provide. We are looking into resolving and bettering the overall customer service experience, We unable to locate your profile at the moment. Kindly send us a direct message providing your account information to our direct line ***.