NJ
Nadeem J

1 reviews | Active since Sept 2020

12 May 2023, 10:11

RSAWEB LOST MY VOTE!!!!!!

After making payment arrangements on my arrears due to debit Confusions, I made payment arrangements which was agreed upon months ago. I paid the agreed amount regularly but this week I got disconnected without any notification. When I queried it with several of their operators they ALL agreed it was WRONGFULLY disconnected. I have now been disconnected TWICE this week and I see no end to this. I'm not even mentioning the many unresponsive correspondence. So far I've been offline for 4 out of 5 days... Still they admit it's WRONGFULLY disconnected!!!!!

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Replies (1)
RSAWEB
RSAWEB's reply05 Jul 2023, 15:46
Official
We appreciate your feedback and thank you for all the details provided making it easier for us to investigate. This has been flagged accordingly with the relevant parties involved and we will use this feedback to better our customer experience going forward.