RSAWEB likes to take money and don't call you back.

I app**** for a Fibre line with RSAWEB in December of 2021, they send out Openserve installers to come and do the job. Unfortunately Openserve were not able to install because there is trenching to be done and that requires another team to come out and do that. Nothing was done with regards to this and I just received an email stating that my ticket has been closed. I accepted that I won't get Fibre through RSAWEB and went on with my business. Fast forward to March, I wake up on the morning of the 9th to see that there is an amount of R1906 off my account to RSAWEB, (please note the Fibre I app**** for was R499 a month). I try to get hold of them, and what a mission that is, I get send from one guy to another. I logged the call for the accounts department to give me an urgent call as I want to sort this out with them and know what I was billed for since I do not have any Fibre or other service with RSAWEB. I get phoned by a call centre agent that assisted me with my initial request to get Fibre, he tries to assist me and after some time he just says to me that it was a wrong billing error and that they will refund me, they will send me the credit note and then someone will be in contact with me regarding this issue. I received the credit notes, and without speaking to anyone I receive an e-mail saying that the ticket is closed now. 6days later I go back onto the site and request another call back, I was told that the call has been logged and someone will contact me, I ask the agent when will they give me a call as this is urgent, the reply I got was "There is not much I can do for you here on this platform. Please be advised that this is a technical support platform, I will not be able to provide you with the information that you require. You would need to speak to our Accounts Team, which I have now already escalated for you as requested" ***, so I try to get in contact with them because I have still not heard anything from them or received any money back. After going through the motions of selecting option 3 for accounts department I go onto hold for 6min when Monde answers the call. She does not know what is going on with my account because someone there has been looking into it for the past 6days and still has no answers, she puts me on hold to speak to someone to find out what is going on and then the phone goes dead. I tried to call back and again, option 3 for accounts, 6mins later still no answer. RSAWEB I need to get this issue resolved as you took money out of my account without my consent and without me having any sort of services with you. When will you be in contact with me? ***