RSAWeb lacks technical support

Although the fibre connection has very little issues, when it does, it's near impossible to get hold of someone. After 10 minutes holding for the call centre, I end the call. I log a ticket, response time is very poor. Either the online chat is offline or you wait ages for assistance. The excuse is always a high influx of calls, same excuse every single time. To me that means either their call centre staff are grossly overworked or their network has quite a lot of issues. Either way, I can't keep dealing with a company that doesn't offer sufficient customer support.