JN
Jabu N

1 reviews | Active since Sept 2016

05 Sept 2022, 12:18

RSAWEB IS A****

I am very disappointed with RSAWEB. I have been charged for the router twice. Worse off, i paid for the router when i app**** for the Fibre installation on the 22nd of July. Then RSAWEB debited my bank account on the 27th with same amount of the router which i already paid. I followed up with them because i was not happy to be debited when i had already paid for the router and i reversed the debit order on my bank App.

STATEMENT Date: 2022-09-05 Date Reference Description Debit Credit Balance 2022-07-31 #000000 Opening Balance - R 0.00 R 0.00 2022-07-22 #898436 Receipt - Cash R 409.00 R -409.00 2022-07-27 #***7 Tax Invoice - Debit order R 409.00 R 0.00 2022-08-01 #897288 Receipt - Debit Order Payment - R 409.00 R -409.00 2022-08-04 #087193 Journal - Debtors - Unpaid Debit Order - R 409.00 R 0.00 2022-08-08 #***0 Tax Invoice - Debit order R 409.00 R 409.00 2022-08-10 #914344 Receipt - Cash R 409.00 R 818.00 2022-08-11 #914210 Receipt - Credit Card Payment - R 409.00 R 409.00 2022-08-12 #***5 Tax Invoice - Credit R 727.58 R 1,136.58 2022-08-20 #***8 Tax Invoice - Credit R 635.00 R 1,771.58 2022-08-22 #914376 Receipt - Cash R 1,360.00 R 411.58 Total Due R 411.58

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Replies (4)
RSAWEB
RSAWEB's reply06 Sept 2022, 11:07
Official
Good day Jabu,  Thank you for your feedback. We have raised your concerns with the relevant department who will reach out to you accordingly. 
JN
Jabu N's update07 Sept 2022, 10:54
Reviewer Update
Still waiting for the so called department to call me
JN
Jabu N's update07 Sept 2022, 13:03
Reviewer Update
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RSAWEB
RSAWEB's reply12 Sept 2022, 10:36
Official
Good Morning Jabu, please be advised that the Accounts department has sent you an email to confirm that the refund will be processed.