KM
Kate M

1 reviews | Active since Jun 2016

17 Dec 2025, 10:13

RSAWEB is a ****

RSAWEB are ****mers,I signed up with them over a year ago where I was paying R450 for my internet and I had a sanlam benefit discount, the price couldn't even last for 6months and it was increased without my knowledge, the price was now above R500 with the sanlam discount, the reason I signed up with them was because they offer sanlam discount and I am sanlam client, the increase is above my budget and I want to cancel, guess what the ****mers are saying ! They say I must pay R999 fee for processing fee!! Processing fee for what ?? I was not told about this upon signed and I wouldn't have signed with them,there are a lot of ISP that offer month to month deals..why would I subject myself to the ridiculous cancelation fee of R1000.00...RSA web is a ****, my service with them.its over year!!! Processing of what!!! ****ming poor people sies!!

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Replies (1)
RSAWEB
RSAWEB's reply17 Dec 2025, 20:02
Official
Thank you for your feedback — we’re truly sorry to hear that the experience didn’t meet expectations. This is not the level of service we aim to provide. We are looking into resolving and bettering the overall customer service experience, this matter will be looked into and forwarded to the relevant team.