RSAweb - inexistent costumer care

RSAweb customer care service is non-existent, and the quality of the service you get is not what you pay for. Although the company claims to provide internet connectivity, Internet access and internet quality is not a priority for this company. My fibre internet is systematically slower than what I should get, and there is no way for me to have that problem fixed. It has simply been ignored since I reported it a few months ago. Besides, when you try to call them, you are normally placed 14th/15th in the queue, and the calls queue does not move. After a while you try to get hold of somebody on the phone, they offer to call you back, but again, it only happens many hours later, if at all. If you send them an email they respond only days later, if at all. I have reported problems with my fibre internet two days ago by email, and I have not received any answers yet. This morning, the Internet is completely down and there is no way I can get hold of them. And I would like to please invite them not to blame the lack of customer care to COVID-19. ISPs, telecoms, and other IT companies are one of the few lucky sectors which increase profits and business during the pandemic, due to a steep increase in the demand for these services!