RSAWEB incompetence

On the 11th of April, I requested a simple move in services as we were moving to a new address on the 25th of April. For 3 weeks I’ve been struggling with my account as I’ve been billed for a new router with delivery, pro-rata services since the 15th even if we only moved on the 25th, and an additional “new” line instead of just moving one service from one address to another. I’ve phoned them more that 7 time to make sure that everything would be fine concerning my account, and correcting all their mistakes, even requested that they go listen to the voice recordings from my calls to them, but still no solutions. Spoke to them today, and Babalo told me that she cannot see where I’m coming from, as they didn’t make any mistakes. This was the worst experience I’ve ever had to go through with just a simple move in address, I mean how difficult can that be? Till today, no manager or supervisor has phoned me back to sort this out, even after I’ve requested a supervisor to contact me urgently. I will keep on reversing their debit orders. I refuse to pay for services I didn’t use and *********** call centre agents that can’t take responsibility for faults made.