BN
Bilal N
1 reviews | Active since Jan 2010
15 Jun 2022, 08:31
RSAWeb - if you really want zero customer service
If you are thinking of switching to RSAWeb, DON'T!!! It will be the biggest mistake of your life. The sign up is very fast. the customer service is **********. They do not respond to emails. Took me 3 weeks to resolve a sim that was never sent to me as part of my sign-up package. The R1000 switching credit has still not being paid and RSAWeb is refusing to respond to my emails for weeks now. My line speed should be 100/50. To date (since the 2nd of June) I am getting a download speed in the mid-thirties (only 30% of the speed I am paying for) The Upload speed seems fine. Biggest mistake of my life signing up with RSAWeb.
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Replies (6)0
Replies (6)
RSAWEB's replyOfficial
17 Jun 2022, 13:11 Thank you so much for reaching out. We are currently investigating your review and will contact you soon to discuss your issue further.
RSAWEB's reply17 Jun 2022, 13:11
Official
Thank you so much for reaching out. We are currently investigating your review and will contact you soon to discuss your issue further.
BN
Bilal N's updateReviewer Update
17 Jun 2022, 14:22Thank you for responding to this Hello Peter review. It's a refreshing change after having my emails ignored for the last few weeks. Since the Hello Peter review process is the most efficient way to get a response from RSAWeb, I will use this as my primary point of contact going forward. Just to clarify:
Issue 1 regarding the free Sim card - error on RSAWeb side with regards to the advert on the website. Talent Tinapi, who was the sales person for this, refused to assist me in any way and instead insisted that I reach out to other teams who also promptly ignored me. THIS ONE WAS RESOLVED LAST WEEK BECAUSE I KEPT BANGING OFF EMAILS TO RSAWEB. This was such an unpleasant experience.
Issue 2 regarding the R1000 credit switch. Just received an email (after my Hello Peter review) confirming that it was an error on RSAWeb's side and that it has been referred to the accounts department. This is the same accounts department that I sent my query to last week and was ignored. I raised this with Talent Tinapi weeks ago and he refused to assist me other than instruct me to deal it with the accounts department. THIS IS IN PROGRESS, AND I HAVE DOUBTS AS TO WHETHER THIS WILL ACTUALLY BE ADDRESSED.(given my previously stated experience with your accounts department). I have asked Melissa to supply me with direct contact details of the person that I can deal with directly should your accounts department stay true to form. Such an unpleasant experience and something that could have been resolved quietly and amicably had Talent and the rest of the RSAWeb team just tried to resolve my issue in the first place, weeks ago.
Issue 3 Keziah has reached out to me (thank you!)but I was unable to take her calls due to being in meetings.l I will confirm a time with her next week to talk me through the issue and give me time to collate all of the statistics around devices connecting via ethernet, on the 5GHz and on the 2.4GHz bands. Fingers crossed that this won't be unpleasant at all.
Issue 1 regarding the free Sim card - error on RSAWeb side with regards to the advert on the website. Talent Tinapi, who was the sales person for this, refused to assist me in any way and instead insisted that I reach out to other teams who also promptly ignored me. THIS ONE WAS RESOLVED LAST WEEK BECAUSE I KEPT BANGING OFF EMAILS TO RSAWEB. This was such an unpleasant experience.
Issue 2 regarding the R1000 credit switch. Just received an email (after my Hello Peter review) confirming that it was an error on RSAWeb's side and that it has been referred to the accounts department. This is the same accounts department that I sent my query to last week and was ignored. I raised this with Talent Tinapi weeks ago and he refused to assist me other than instruct me to deal it with the accounts department. THIS IS IN PROGRESS, AND I HAVE DOUBTS AS TO WHETHER THIS WILL ACTUALLY BE ADDRESSED.(given my previously stated experience with your accounts department). I have asked Melissa to supply me with direct contact details of the person that I can deal with directly should your accounts department stay true to form. Such an unpleasant experience and something that could have been resolved quietly and amicably had Talent and the rest of the RSAWeb team just tried to resolve my issue in the first place, weeks ago.
Issue 3 Keziah has reached out to me (thank you!)but I was unable to take her calls due to being in meetings.l I will confirm a time with her next week to talk me through the issue and give me time to collate all of the statistics around devices connecting via ethernet, on the 5GHz and on the 2.4GHz bands. Fingers crossed that this won't be unpleasant at all.
BN
Bilal N's update17 Jun 2022, 14:22
Reviewer Update
Thank you for responding to this Hello Peter review. It's a refreshing change after having my emails ignored for the last few weeks. Since the Hello Peter review process is the most efficient way to get a response from RSAWeb, I will use this as my primary point of contact going forward. Just to clarify:
Issue 1 regarding the free Sim card - error on RSAWeb side with regards to the advert on the website. Talent Tinapi, who was the sales person for this, refused to assist me in any way and instead insisted that I reach out to other teams who also promptly ignored me. THIS ONE WAS RESOLVED LAST WEEK BECAUSE I KEPT BANGING OFF EMAILS TO RSAWEB. This was such an unpleasant experience.
Issue 2 regarding the R1000 credit switch. Just received an email (after my Hello Peter review) confirming that it was an error on RSAWeb's side and that it has been referred to the accounts department. This is the same accounts department that I sent my query to last week and was ignored. I raised this with Talent Tinapi weeks ago and he refused to assist me other than instruct me to deal it with the accounts department. THIS IS IN PROGRESS, AND I HAVE DOUBTS AS TO WHETHER THIS WILL ACTUALLY BE ADDRESSED.(given my previously stated experience with your accounts department). I have asked Melissa to supply me with direct contact details of the person that I can deal with directly should your accounts department stay true to form. Such an unpleasant experience and something that could have been resolved quietly and amicably had Talent and the rest of the RSAWeb team just tried to resolve my issue in the first place, weeks ago.
Issue 3 Keziah has reached out to me (thank you!)but I was unable to take her calls due to being in meetings.l I will confirm a time with her next week to talk me through the issue and give me time to collate all of the statistics around devices connecting via ethernet, on the 5GHz and on the 2.4GHz bands. Fingers crossed that this won't be unpleasant at all.
Issue 1 regarding the free Sim card - error on RSAWeb side with regards to the advert on the website. Talent Tinapi, who was the sales person for this, refused to assist me in any way and instead insisted that I reach out to other teams who also promptly ignored me. THIS ONE WAS RESOLVED LAST WEEK BECAUSE I KEPT BANGING OFF EMAILS TO RSAWEB. This was such an unpleasant experience.
Issue 2 regarding the R1000 credit switch. Just received an email (after my Hello Peter review) confirming that it was an error on RSAWeb's side and that it has been referred to the accounts department. This is the same accounts department that I sent my query to last week and was ignored. I raised this with Talent Tinapi weeks ago and he refused to assist me other than instruct me to deal it with the accounts department. THIS IS IN PROGRESS, AND I HAVE DOUBTS AS TO WHETHER THIS WILL ACTUALLY BE ADDRESSED.(given my previously stated experience with your accounts department). I have asked Melissa to supply me with direct contact details of the person that I can deal with directly should your accounts department stay true to form. Such an unpleasant experience and something that could have been resolved quietly and amicably had Talent and the rest of the RSAWeb team just tried to resolve my issue in the first place, weeks ago.
Issue 3 Keziah has reached out to me (thank you!)but I was unable to take her calls due to being in meetings.l I will confirm a time with her next week to talk me through the issue and give me time to collate all of the statistics around devices connecting via ethernet, on the 5GHz and on the 2.4GHz bands. Fingers crossed that this won't be unpleasant at all.
BN
Bilal N's updateReviewer Update
17 Jun 2022, 14:29Breaking News!
Issue 2 has just been resolved. Thank you.
I will deal issue 3 next week.
and thank you Hello Peter for making this possible.....
Issue 2 has just been resolved. Thank you.
I will deal issue 3 next week.
and thank you Hello Peter for making this possible.....
BN
Bilal N's update17 Jun 2022, 14:29
Reviewer Update
Breaking News!
Issue 2 has just been resolved. Thank you.
I will deal issue 3 next week.
and thank you Hello Peter for making this possible.....
Issue 2 has just been resolved. Thank you.
I will deal issue 3 next week.
and thank you Hello Peter for making this possible.....
RSAWEB's replyOfficial
17 Jun 2022, 18:24We appreciate your feedback and thank you for all the details provided making it easier for us to investigate. This has been flagged accordingly and the relevant parties involved will be in touch with you. We're glad one of your issues has been resolved.
RSAWEB's reply17 Jun 2022, 18:24
Official
We appreciate your feedback and thank you for all the details provided making it easier for us to investigate. This has been flagged accordingly and the relevant parties involved will be in touch with you. We're glad one of your issues has been resolved.
BN
Bilal N's updateReviewer Update
20 Jun 2022, 10:07Final update on this. Issue 3 is a problem on my side. Big thank you to Keziah for coming to the party in a big way to fast-track resolution of my 2 initial issues, as well as for guidance and support in identifying the root of the 3rd issue. Just to clarify, RSAWeb is delivering speeds of 85-90 Mbps download and around 47 Mbps upload on a 100 down/50 up package. This is well within the acceptable range so no complaints (anymore) about the line speed.
BN
Bilal N's update20 Jun 2022, 10:07
Reviewer Update
Final update on this. Issue 3 is a problem on my side. Big thank you to Keziah for coming to the party in a big way to fast-track resolution of my 2 initial issues, as well as for guidance and support in identifying the root of the 3rd issue. Just to clarify, RSAWeb is delivering speeds of 85-90 Mbps download and around 47 Mbps upload on a 100 down/50 up package. This is well within the acceptable range so no complaints (anymore) about the line speed.
RSAWEB's replyOfficial
20 Jun 2022, 15:15Good day Bilal, Thank you so much for the feedback. We will most certainly pass along your review to the relevant team and consultant.
RSAWEB's reply20 Jun 2022, 15:15
Official
Good day Bilal, Thank you so much for the feedback. We will most certainly pass along your review to the relevant team and consultant.