RSAWEB horrible customer service

I have had multiple bad experiences with this service provider but let me just talk about my recent experience. On the 02/06/25 my debit order failed due to insufficient funds but payment was made on the 04/06/25 and proof of payment was provided on the same day. Then on the 01/07/25 my payment failed again due to "insufficient funds however there was enough to cover the debit order. I was confused at 1st and then checked my statement, I was charged for the payment in June and July. I then contacted RSAweb via chat and was asked to provide proof of payment yet again which I did. I was then advised that I'm being transferred to the finance department so that payment can be allocated this was at 15:07. I've not gotten any reply back after that. This company asks for proof of payment so your service continues but then somehow cannot allocate it to the correct account so that an accurate invoice or statement can be sent to their customer.Also if a customer has to be on a char for several hours and get no resolution..you are then either extremely under staffed or just don't care about your customers