RS
Rish S
1 reviews | Active since May 2011
14 Nov 2022, 11:13
RSAWEB - ********** service
This is the worst ISP in South Africa. Support people lie that they escalate or even provide feedback for any ticket logged. Provide incorrect information to infrastructure provider and have them close tickets that are supposed to be open still. I reported a fault 19 days ago and keep getting pushed around and given excuses. I want to speak to a senior manager today.
Helpful (0)
Replies (5)0
Replies (5)
RSAWEB's replyOfficial
14 Nov 2022, 16:57Thank you for taking our call. We have raised your concern to the fibre provider. Our fault Management team will reach out to you with further feedback.
RSAWEB's reply14 Nov 2022, 16:57
Official
Thank you for taking our call. We have raised your concern to the fibre provider. Our fault Management team will reach out to you with further feedback.
RS
Rish S's updateReviewer Update
15 Nov 2022, 12:39This is beyond pathetic service now. Just plain straight lying about escalating issues and what has and not been done. Absolutely pathetic, I've been waiting for 3 hours for a call back from Stacey - every time I call in I get an excuse about meetings and meetings. These people are not even reachable!!!
RS
Rish S's update15 Nov 2022, 12:39
Reviewer Update
This is beyond pathetic service now. Just plain straight lying about escalating issues and what has and not been done. Absolutely pathetic, I've been waiting for 3 hours for a call back from Stacey - every time I call in I get an excuse about meetings and meetings. These people are not even reachable!!!
RS
Rish S's updateReviewer Update
19 Nov 2022, 14:16 Hi
Is there any feedback on this issue?
This is day 23 since I logged a ticket and we are experiencing the same continuous disconnections.
We waited 19 days before some sort of proper investigation was launched.
I was told that I would receive some sort of feedback by Friday (18/11/2022), which has passed.
I have paid for a service this month that I am unable to use properly, affecting work and recreation.
We are going into the new billing cycle on 21/11/2022, and we still do not have any idea when the service we are paying for will work properly.
Please advise urgently.
Is there any feedback on this issue?
This is day 23 since I logged a ticket and we are experiencing the same continuous disconnections.
We waited 19 days before some sort of proper investigation was launched.
I was told that I would receive some sort of feedback by Friday (18/11/2022), which has passed.
I have paid for a service this month that I am unable to use properly, affecting work and recreation.
We are going into the new billing cycle on 21/11/2022, and we still do not have any idea when the service we are paying for will work properly.
Please advise urgently.
RS
Rish S's update19 Nov 2022, 14:16
Reviewer Update
Hi
Is there any feedback on this issue?
This is day 23 since I logged a ticket and we are experiencing the same continuous disconnections.
We waited 19 days before some sort of proper investigation was launched.
I was told that I would receive some sort of feedback by Friday (18/11/2022), which has passed.
I have paid for a service this month that I am unable to use properly, affecting work and recreation.
We are going into the new billing cycle on 21/11/2022, and we still do not have any idea when the service we are paying for will work properly.
Please advise urgently.
Is there any feedback on this issue?
This is day 23 since I logged a ticket and we are experiencing the same continuous disconnections.
We waited 19 days before some sort of proper investigation was launched.
I was told that I would receive some sort of feedback by Friday (18/11/2022), which has passed.
I have paid for a service this month that I am unable to use properly, affecting work and recreation.
We are going into the new billing cycle on 21/11/2022, and we still do not have any idea when the service we are paying for will work properly.
Please advise urgently.
RS
Rish S's updateReviewer Update
22 Nov 2022, 12:26Zero feedback, no call backs, no updates and no resolution on day 27 of this ticket.
Your new billing cycle began yesterday - I am 100% sure you will have no delays debiting my account - but resolving an issue or providing information/feedback seems very difficult for your company.
Your new billing cycle began yesterday - I am 100% sure you will have no delays debiting my account - but resolving an issue or providing information/feedback seems very difficult for your company.
RS
Rish S's update22 Nov 2022, 12:26
Reviewer Update
Zero feedback, no call backs, no updates and no resolution on day 27 of this ticket.
Your new billing cycle began yesterday - I am 100% sure you will have no delays debiting my account - but resolving an issue or providing information/feedback seems very difficult for your company.
Your new billing cycle began yesterday - I am 100% sure you will have no delays debiting my account - but resolving an issue or providing information/feedback seems very difficult for your company.
RS
Rish S's updateReviewer Update
01 Dec 2022, 16:4036 days with this BS from RSAWEB - I would like to know how in the world they are rated to highly on mybroadband. There must be something ***** going on for them to receive this rating.
RS
Rish S's update01 Dec 2022, 16:40
Reviewer Update
36 days with this BS from RSAWEB - I would like to know how in the world they are rated to highly on mybroadband. There must be something ***** going on for them to receive this rating.