RSAWeb has poor service and customer service

I have had one of the worst and most stressful experiences with RSAWeb customer service. When I originally signed up I asked if I had to move would there be any costs. What the period to notify would be etc. I was told at anytime I could notify them and the move would be seemless and at no extra costs. When I finally moved my internet I was met with very little assistance and was billed for two services instead of for my existing service. I called and I asked them to resolve the issue and inform me. All they can do is "log a ticket" to the point that all this confusion was created. Instead of communicating in such a way to avoid confusion they're lazy and don't care and think giving you a ticket number is supposed to make you feel better. Now I'm sitting without internet not knowing if it's just their poor service or if they cut my internet due to their own billing error that I haven't been informed has been resolved or not. I'm extremely disappointed in their customer service and in their supply of internet as this is not the first Sunday morning I sit without internet, which was the exact reason why I moved providers in the first place. Can someone please assist me. I am tired of their ticket system and want real customer service.