RSAWEB has left me inconvenienced.

I am here to speak my side of the story, my truth about RSAWEB. I regretted every decision I made to use your business and the world needs to know and for me to even write this way after I have used you shows you how upset this has made me to even think of your company. Everything was fine in the beginning, and the customer service agents were trained really well and knew what to say and when to say it. For 1 month I was without pay and I corresponded this to RSAWEB and this was mainly over chat and email but mostly chat support. Keep in mind for a month I was without pay and therefore very limited resources or access to communication. In fact, I had to use a library to try and make contact to keep your business informed as a respectable customer. Your agents acknowledged this and said to keep them updated. Fortunately, I was blessed with work and had an income again, and settled the amounts owed to your company. Here's my grievance, I would receive emails from some type of law firm that said my account has been handed off to them and I have no acknowledgement of this whatsoever. As a matter of fact, I have all the chat threads where I asked specifically, what is to become of my name and account. The agents all assured me that it will be cleared. Well, I don't know if this law firm is spam related and I don't click on links or emails I am not aware of, and still to this day I think they are *****. However, this law firm is still harrassing me to this day. There was one email I sent to them and it was to direct them to RSAWEB. If you ask me, this so called law firm is hungry for money and claims that I owe double the amount than what I have with RSAWEB. So, I say this to RSAWEB, you most likely handed my account over, after I made sure to make contact with you during the most difficult hardship of my life, and you were short sighted and handed my account over. To resolve, I would like someone from your organisation to contact the law firm you supposedly handed me off. I use these terms "supposedly" is because I am not too sure if it's legit or spam related. I am also using this platform, why? because your representatives who are helpful on the most part keep telling me everything is okay. And I am not sure who to believe. I would like someone to really do I deep dive into this and to clear my name. Assign a senior case owner who will liaise with me and any third party until resolution and share their direct contact details. If any adverse listing or internal flag was created, remove it and confirm in writing. Please provide written proof of recall/closure.