Rsaweb equals no internet

I am disgusted in the service Rsaweb provides. We signed up and they ignored what we required forced us to take a business package when we wanted fibre for the house which is behind the business. They then linked us to the business. We have had practically no signal yet all they say it's it's not their fault. So whose fault is it?? We were then told we have to take a second line for the house which means double the payment even after we said we want for the house alone. So out of necessity we agree and they were to install on Friday after 3 teams were here to assess for installation. And guess what two men came looked and left. We are totally clueless as to what is going on. Rsaweb is the most pathetic service provider company ever to exist. When I said they are in breach of contract as they are not providing a stable service they claim they are they can provide a report which I also have yet to see. Never use rsaweb they are useless