RSAWeb - empty promises / bad communication

I signed up with RSAWeb 2 months ago with the expectations of receiving fibre within a month. It has been 2 months now and I am still waiting. I have been waiting for them to turn on my mobile data for 2 days... seriously!

I get complication, I understand issues. But there is NO EXCUSE for lack of communication and responsibility for service delivery.

The lack of communication and service from RSAWeb is APPALLING.

The fibre installation FINALLY took place on Tuesday but i still do not have access to the fibre as it has not been switched. Whoop whoop way to go Frogfoot. (Dont get me started on Frogfoot) this is supposed to happen today. I phoned which i always have to do to check up on my fibre and NO ONE communicates at RSAWeb. By the sounds of it it will not be happening today either.

I am SO sick their empty promises/lies and i am so worried that if this is what the service is like before i start with him what service am i going to get once they start.

I always have to phone in and there is always another issue. I have had ENOUGH.

With all this said out of everything I have had to endure i have always whether good or bad news get answers from a lady called Kaylynne. She has been the saving Grace that i have not cancelled this whole thing. Kaylynne well done to you. Management GET YOUR ACT TOGETHER !