RSAWEB - Empty promises and no support

I joined RSAWEB in Feb 2020. I must say that I have only had connection issues 3 times since then, so on average once a month. Under normal conditions, I would have complained about this, but fully understand that there are factors that affect this.

I have a 100Mbs fibre line though RSAWEB as my service provider with the network provisioned by SADV. Since installation, I have never received the 100Mbs and usually only got around 85Mbs maximum when connecting directly to the ONT box with a CAT6 cable. RSAWEB then sent me an e-mail on the 1 April saying that they will be upgrading my line for free.

2 months later not only have I not got the upgrade promised, but my speeds have worsened at some point less than 20Mbs direct cable connection. During the 2 months, I had to constantly call and follow up and send test results and call back to find out what is happening. There is no initiative to solve problems other than to close cases.

I tried the calm avenue, then the assertive and eventually aggressive and even threatening to cancel has seen no management or leadership contact me to actually resolve.

The bottom line is that if you want to join a company that cares more about its stats to close your tickets than it does to provide support to a paying customer, or if you want to pay for a product and service that you will not receive and if you believe in bad leadership and management principles, then only do I recommend going with RSAWEB.

It is not worth your effort and time and there are much better service providers out there.