RSAWEB

I'm writing this review not based on the customer support I received but more on the fact that they have messed up on their side regarding IP addresses that have been switched with my neighbour resulting in me having no access to the Internet for which I have paid for. Needless to say I am not impressed I have to now wait for a turnaround time for them to come and actually reconnect my fiber and honestly I'm basically a sitting duck waiting and unfortunately this is affecting my work and my kids school. I have had fiber for now 2 weeks and in those two weeks after been installed firstly there was no Internet, a guy was sent out to see the problem only to realise that they had switched the IP addresses. He happily assisted us to get us up and running. It was all going well up until yesterday 6 February in the afternoon when my Internet switched off again, then after a call to support and speaking to Simphiwe who was very sympathetic and helpful logged a ticket while on the phone with me and he discovered that once again they switched addresses again with the next door neighbour. Now I know it's the weekend and everything but honestly I paid for a service they messed up on their side and now I'm loosing work and its affecting my kids school work that they need to do. How long do I have to wait for them to correct their error which is now causing a huge problem for me. They certainly don't seem very concerned to rectify the situation as soon as possible that they created. I am truly not happy with this.