RSAWEB BROKEN PROMISES & BILLING FAILURE – MISLEADING CUSTOMER AND IGNORING RESOLUTION

I am extremely frustrated and disappointed with the level of service and accountability from RSAWEB. I was explicitly promised a 2-month promotional rate of R399 for my internet service by sales representative Bertie Esterhuizen. This was clearly communicated and formed the basis of my agreement to proceed. However, what actually happened is completely unacceptable: The “promotion” was only app**** for ONE DAY in February. It was NOT app**** at all in March. I have now been double billed for March at full price, with zero correction. As a result, I am now approximately R1500 out of pocket due to RSAWEB’s failure to honor their commitment. This is not a small oversight — this is either gross incompetence or blatant misrepresentation. To make matters worse, the billing department has shown complete disregard for resolving this issue. I have raised this concern, yet no meaningful action has been taken to correct the billing or refund what is owed to me. Let me be clear: I agreed to a service based on a specific pricing promise, and RSAWEB has failed to deliver on that agreement. I expect the following to be resolved urgently: Immediate correction of my March billing to reflect the agreed R399 promotional rate. A full refund/credit for the overcharged amount. Proper application of the full 2-month promotion as originally promised. If this is not resolved promptly, I will escalate this matter further, as this conduct is unacceptable and misleading to customers. RSAWEB, this is your opportunity to fix this properly. — A very dissatisfied customer