Rsaweb bad service

Placed an order for my fibre to be moved with Rsaweb on 04/03/2022 Kay-Lynn the person that I dealt with did not place the order. I followed up on the installation on the 24/03/2022 only to find out that the order was never placed. And that they will place the order and escalate the order. Phoned in again today 30/03/2022 Spoke to Damien that could not give me any answers just notified me it will take 10 working days so the case is as definitely not escalate. Also Damien had a bad attitude and it sounds like he doesn’t know what he is doing After being on the phone with him for 30min the still have no resolution all they keep on telling me is it will take 10 working days