RSA WEB = Shocking service

RSAWEB is shocking. I have been a loyal good paying customer and now all i get is shocking service. If you need help you must use their website or phone. If you dont want to cancel, they offer a transfer of service. but nobody can help. On 5 April i sent a cancellation request. Received a response saying someone will call me. Nobody did. I followed up and spoke to some one. you can only cancel within a calendar month. but we decided to transfer service instead of cancelling. I was told by the person that there are downgrade options as she will get back to us and review th eoptions with us so the correct one can be chosen. but no call at all. only an email on 15 April, saying have you decided. then 2 days later an email, your service will be cancelled . but you must still pay for May, as calendar month needed. I called, emailed, was told on Saturday that someone would phone me today as that department who does transfer of service does not work on a long weekend. we have been waitin gon for call,, but nothing, instead I get another email about cancellation. oi called now to speak to senior management or for an email address I can use to send a complaint, the girl on the phone asks me to hold on. AFter 11 minutes holding, they ever came back to me, I eventually hung up. These people dont take customers seriously. THeyclearly have no desire for client retention. THe just is once I get a new place I would have signed up with them again, but why should i now? Not with this kind of service. All you get is a member of the team will contact you, but nobody does. RSAWeb ! your automated system does not work well. Your service require COMPETENT human interaction and assistance. You need your money on time every month why cant you handle a simple transfer of service request. Can someone please call me! Ive sent emails to support and projects earlier today again. still just get told someone will phone. Sent a message on Facebook, also no reply