RSA WEB PATHETIC CUSTOMER SERVICE

My wife relies on wifi as she works from home and we have been trying to get connected to the wifi at our new home since the 23rd of August 2021. Sharon Govender and the rest of her team are extremely pathetic with communication.And none of the platforms is sufficient. The phone line system is such a horrible experience where it will cut you off should you move from number 5/3 or so to number 1 in the line. I tried the online chat as well.even worse.I will attach screenshots of my attempts to resolve the matter. To date we are yet to receive news that we have been connected. Sharon once mailed us saying that we are connected just to find out that it has to be through Vumatel while she arranged for OpenServe Technicians to come out to our property.This after we've sent pictures of the Vumatel box and infrastructure in our house to them.