RSA WEB pathetic customer service

Good day. I am extremely disapointed with the so called award winning ISP. I signed up for a package because I am a Sanlam Reality member and get discount. At first it was fine but then suddenly for 4 months in a row they debited me without the Reality discount. Luckily I checked and they first wanted to argue about it but then realised they made a mistake and all I got was a oops, sorry. Few months later and they upgrade my line with a forced price increase without me agreeing to any upgrade and their excuse was well Octotel increased speeds and prices so they had to. I then wanted to downgrade due to affordability and they actually wanted to charge me a fee to downgrade. Unbelievable. I refused and it got waved eventually. Now I look on the app and see under Upgrade packages that the 150/150 package is actually cheaper than what I am paying now for 75/75 but yet nobody bothered to inform me. I contacted them just to chat to some arrogant agent that couldnt be bothered to really reply or assist me. When I queried the price he told me its 995 pm for 150/150. I then proceeded to go o their website to chat to someone else and they told me its 945pm. The app says 895pm. Who is lying? How do you price? Or is it up to agents to add their own markup?

This is extremely poor on not transparent and not treating customers fairly.