Rsa web is useless

This internet provider is useless the don’t give you any service after hours and is has been the third time in less then a month that we have had no internet for a day and I have an air bnb and I get bad reviews because of this. And RSA web just does not help they are just there to collect money every month but when there is a problem they never help. And when my agent call them that manage my property then they tell then they can’t talk to him because he’s not on the account and then I give permission to RSA web to talk to him then they still don’t help. Useless is not even the right way to describe RSA web