RSA WEB is the absolute worst

Absolutely terrible experience with RSA WEB. Ordered LTE connection, making online payment was a mission.

Their chosen courier phoned me twice to confirm delivery time between 8am - 12, only to arrive at 1pm - no excuses made.

Modem took forever to set up and wouldn’t work via laptop connection so needed to download app on phone first.

Today, less than 1 week after connection, my LTE connection just disconnected. Then I needed to buy prepaid data to contact customer care via chat.

Chatted to Zainab who really had a ****py attitude and made me feel she wasn’t really interested. Told me SIM was locked and I wasted to know why. She couldn’t tell me.

After I was refused an escalation and Zainab in her words rep**** “You assume that it was not escalated...” I received an email from RSA WEB that informed me that LTE connection is down for maintenance. This is after the connection went down. Why send me an email to a line that’s internet down? Why not an email? And how can the customer care representative not know this???

More than 4 hours later there’s still no internet!!! I reset the modem, at least I tried to, now there’s no connection still because the modem won’t reset.

All this less than 1 week later!!!

I stated in no uncertain terms that I expect compensation for my downtime. Zainab said that 12 - 24 hours are allowed for downtime and only then will compensation be considered. So I’m supposed to pay full rate for part time service!!!

I DEMAND A FULL REFUND AND WANT NOTHING TO DO WITH THIS COMPANY THAT IS ONCE AGAIN PROOF OF HOW ****PY SOUTH AFRICAN SERVICE PROVISION IS!!!

Adrian Nelson