RSA Web BUSINESS IS GREAT EXCEPT FOR THE CUSTOMERS?

I spent about an hour trying to update my credit card information and, being very frustrated by the "support" people, I finally sent an email to Rudy van Staden, CEO asking for assistance.

That was only yesterday and a 'next day response' is normally not warranted.

For this, I need to get my bill paid [with the new cCard information] and that is urgent.

They just can't handle anything that is slightly out of the ordinary. That's a good way to measure the quality of support I guess!

RSA WEB'S MANTRA MIGHT WELL BE: "BUSINESS IS GREAT EXCEPT FOR THE CUSTOMERS"