RSA Web absolutely pathetic!

On the 30th of June we received an email to confirm a migration and we will be contacted accordingly. No one contacted and as a result we have been without internet from the 4th of Novemver. To date, today being the 13th, we still do not have internet. My husband and I have been calling and emailing daily sitting on the phone for sometimes close to an hour and no one can figure out what the fault is or what is wrong. Each consultant we speak to says they are querying it with their projects team and will call us back with feedback but no one does! It is absolutely appalling service. My husband was the one who had to tell them that they never migrated us and they still can't get it right. We work from home and this is now not only affecting our household but also our work. I would not recommend using them at all as they do not know what customer service is all about nor what it means to provide a service yet they are more than capable of debiting our bank account monthly.