GR
Grant R

1 reviews | Active since Dec 2011

08 May 2026, 19:53

RSA Web

I ordered there 200/200 Uncapped LTE paid for the router and waited a few days for it . The courier company sent me a list of what documents are required for RICA which they required.I had everything available. When they arrived they wanted to see my original ID but I had given them a colour copy. That wasn't good enough they debit you and don't explain the process to get connected. You can't get help by telephone. Help desk was unhelpful now I battle to get my money back for a service I didn't even get to use they can't get your email right the inteternet web shop is useless.

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Replies (1)
RSAWEB
RSAWEB's reply09 May 2026, 08:06
Official
Thank you for your feedback — we’re truly sorry to hear that the experience didn’t meet expectations. This is not the level of service we aim to provide. We are looking into resolving and bettering the overall customer service experience, this matter will be looked into and forwarded to the relevant team.