Round and round in circles we go.

I got notified that the company made a mistake with the promo that I signed up for and now have to pay for the two months they messed up with. After querying this I have been moved from department to department, with no clear answer when I provide them with my findings based on my debit orders and the statements received vs what I should've paid. I told them that if the promo was wrongly app**** I am more than happy to pay the extra month's fee. But not 2 months as they are saying.

My service was nr 1 wrongly activated in November for which I believe I got a credit. Which now even further confuses the hell out of everyone. I just want to have this issue resolved and move on with my life. But it seems like no one really knows what is going on with the accounts to help me resolve the issue.