RIDICULOUS! TERRIBLE! APPALLING CUSTOMER SERVICE!!

Its very important to read reviews on a company before getting into a contract with them. RSA WEB's customer service especially projects is THE WORST. They say send an email and you send the email, dear let me tell you that they won't reply that email until 2 weeks, that's if they even get to that opened ticket. If you want to get immediate help you need to call them which also takes a lot of airtime and they send you post to post until you run out of airtime. The accounts department has this lady who is extremely rude! She shouts at customers. She doesn't know the basics of customer service, CALM A CUSTOMER DOWN, DON'T ADD onto the problem. That time the problem is with THEM! If you do not check your bank statement best believe you're paying something more. They never explain the charges and pro ratas, you just see with an invoice that you've been charged for something that was NEVER explained to you. I was meant to pay R655, they debited R1992.74 off my account and i DO NOT understand WHY! When you call to understand you find the accounts lady rudely reading the invoice to you as if you did not see it. The customer service is on a negative! They DO NOT reply emails. You have to follow up and when they do reply, they answer just one question out of all the questions on the emails. RSA WEB needs to train its staff and don't just throw people on a post to deal with customers. The staff lacks customer service s****s, the bare minimum, basics - NOTHING.

If i had a company i'd poach Lwazi Mabona and Mouton Mangezi, the best consultants who are patient with customers, they deserve to work for a good reputable company not RSA WEB.