Refund, frustrated and angry

I regret trying to have them as my ISP, but I have doged a bullet here, I'm struggling to get my refund I am taken Pillar to post by the different departments, I paid for service on the 20th March 2026 they failed to deliver by 1 April i canceled immediately after they came with stories after stories today is the 20th marks exactly one month since they took my money.

Marks 20 days since I have asked for my refund. Their agents and project team they are *********** and ****s of high notes I have all the call recordings and screenshot of them talking different things from project team to billing and account departments my R415 is still not refunded till today.

I am angry and frustrated because the agent who's name is Jacques Esterhuizen was responsible for ny joining today his ignoring my text because I want my refund, he was so pushy about me making a payment and promising installation immediately after payment that it will take only 3 days.