Refreshing good service - We need more of this on SA

I haven't logged any support query with RSAWEB in a few years so I forgot exact process, I think we had a portal back then. So I navigated to the site and before I could find the support button, a chat came up where Nomtha asked me if I need assistance.

I shared some pictures of the CPE/ONt and was notified within a few minutes what the problem is and that it is being investigated by the relevant upstream vendor. fault ref included. I even received a transcript of the entire encounter via e-mail after the chat ended. This is 1 000 000 times better customer service than a certain "bot" I am not going to name here. It is not an RSAWEB but though.

Thank you RSA WEB and thank you Nomtha, you made my day better. I hope you are appreciated