REDICULOUS RSA WEB

I have had no internet since Sunday, 2 November 2025, for around the past 14 hours, and I have written to them through their WhatsApp, and I have done a factory reset to try and self-resolve the problem. NOTHING! And when I informed them that they should refund times I had no internet, this was their response: "At RSAWEB, we understand that experiencing downtime can be a frustrating situation for our valued customers. RSAWEB strives to exceed the telecommunications/internet industry standard best effort service, as our dedicated staff are always committed to going the extra mile for our customers. Unfortunately, guarantees cannot be made, to our valued customers due to the nature of the services and products themselves. Services and products are provided on an "as is" or "as available" basis. We regret that we are unable to provide a refund or credit for the downtime experienced. We trust this explains why your request for a refund or credit is declined. Should you require further clarity, please refer to Clause 7 in our General Terms and Conditions. RSAWEB is dedicated to delivering outstanding services to all our customers, and we appreciate your continued support."

And I asked them what their cancellation clause says and where to find it, and NO RESPONSE was received! As I am typing this complaint, I still have no paid-for internet services !!!