R1'000 cancellation fee on a month2month!!!!

Item: RSAWEB
Rating: 1
Author: Daniel N

They have a R1000 cancellation fee on a month to month contract (admin fee). Financially interest rates and cost of living jas risen. I needed a 3 month payment pause (or break in service) to just pay taxes. Now, R500 per month in my pocket allows me to get this done in 2 months, at which time I would have resumed service because I had no issues with their service and decided to keep them when returning back to uncapped. When I got this unexpected additional cost, PLUS a R200 router collection fee, I draw my conclusion. You took the effort to FIND a way to make me believe staying is better financially, because I will be paying more otherwise. So since you are so clever with MY finances, (not to mention insidious), Ill protect my finances.

My monthly payment after 2-3 months will NOT be reflecting in their account. I will NOT be returning. Because of that word "Unfortunately". You fail to give me a viable solution, and unfortunately I fail to see a reason to return.

Helpful (0)

Replies (1)

RSAWEB's replyOfficial

21 Oct 2026, 13:44

Hi there, thank you for sharing your feedback. We’re sorry to hear that this experience has left you feeling disappointed, especially while you’re managing increased living costs. We understand that the cancellation and router collection fees were unexpected and that you were hoping for a temporary break in service. The applicable fees are outlined in our terms and conditions, but we appreciate that this may not have been the outcome you were hoping for. We’d like the opportunity to review your experience and see whether there are any suitable options available. Please send us a private message with your account details via WhatsApp chat/Facebook/Twitter DM, so our team can assist further. We value your feedback and apologise for the frustration caused.

RSAWEB's reply21 Oct 2026, 13:44

Official