Quick to Debit. no service and poor support!!!

I am so frustrated with the poor service I have received from RSAWeb. Firstly I was told that my router would arrive on the 28th of October and then I was told it would come on the 31st and then I was told it was sent to another province by mistake and would be re-routed. After calling and complaining for 4 days , it finally arrived and I was not told it would be coming at the specific time. It arrived and I had to make arrangements to send someone home to get it from the courier.

I have the router and now it is not working, and says no internet. I have been calling the offices and the technical support team do not know what is wrong but they keep telling me to try as if I am the Technician. I have been billed from the 27th but still have no LIVE service and I am getting no assistance. The support technicians keep ending my chat before responding and other just ignore me! I am appalled and want to cancel this service TODAY if it is not corrected.

I refuse to let the debit order go till I actually have the service I am paying for! They are quick to debit my account but not assist me in getting the service up and running!