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1 reviews | Active since Sept 2016

16 Aug 2022, 18:06

Projects Team is a complete disaster

The entire process from product knowledge to trying to get the line installed has been a disaster. The projects team is disinterested and filled with empty promises. They dont keep you informed of what is going on and when simple requests for updates are ignored. I made several calls to RSAWEB and was either left on hold or cut off. The business made no effort to contact me back and emails get ignored. I have asked several times that the order be cancelled and that they cant even do. The frustration with dealing with RSAWEB outweighs any promotions they offer. The projects team is particularly bad with communication and they seem to have no idea what is actually happening. The one woman kept changing her story. They arrange for people to install the line but they cant give you any idea on costs. She even told me that it was for he cost of RSAWEB and they I receive an email with an amount to pay. It has been such an awful experience that I will not recommend this company.

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Replies (4)
RSAWEB
RSAWEB's reply17 Aug 2022, 10:15
Official
We appreciate you reaching out to us regarding your concerns. We will take into account everything listed and will reach out to you soon with feedback.

Best regards,

's update17 Aug 2022, 12:17
Reviewer Update
This company is a joke. I am sitting again on hold as your company wants to charge me for an order that you cant ever get right. I have now been for over 20 minutes waiting to speak to a manager or Nicole Addison but low and behold there is no management or accountability in this company. RSAWEB cant deliver on the service and I am not going to be held accountable for your incompetency. You departments keep making things worse and you can call and call and call and NOTHING happens. I want NOTHING to do with RSAWEB. Why do your team not listen. Lauren is now insisting on trying to handle the situation where she clearly has no capacity to handle the situation. Your lack of management and being able to handle this situation is disgusting
's update17 Aug 2022, 12:25
Reviewer Update
Cant speak to management as they are all in training. How can you have your entire management team on training, leaving junior staff unable to make decisions. What a joke!!!

's update19 Aug 2022, 09:32
Reviewer Update
RSAWEB clearly have zero idea what they are doing. Today I get another email from consumer project telling me to send them back the router or drop it off in CAPE TOWN. They arranged the courier. The router was collected a day before. This company is so disorganised and frustrating to deal with.