Pro Rata (for the days you went live during the month) R 1 318.36

WOW RSAWEB 1. on 29/08/2025 i made my September payment 2. i advise them i need to relocate, they send me a link to select my address and choose my package. 3. it states free installation and costs would be underR 400/ for 3months 4. they don't receive my order, call sales - this Pumza tells me his going to call me back in 5minutes 5. next day i have to call back and to note HE DID NOTHING 6. Mitch confirms the package and off we go relocation started 7. i arrange the date & timefor installation, on the morning they change the time 8. get called again time changed again, eventually installed 9. installers advise i should be live next day and if any issues then call RSAWEB 10. yep correct wasn't live, called and no the projects team don't work weekends 11. to hear next day MY LINE WAS NEVER ACTIVE, i ask how is this possible to date that projects team still calling to just hear me complain 12. 25 sep i get an email from Onela Nkconyana, onboarding that i must pay R1318.36 cause i was live since 21 Sept - help me understand that amount for 9 days R1300 but monthly R515?? 13 No Onela onboarding team i was not - you only activated my account 22/09/2025- she/he yet to respond to my email 14. 29/09 accounts sends me an email i owe R1500 15. Again i already paid R515 for September and the info on their website STATED FREE INSTALLATION

this is absoulute madness, consistently been let down by this provider!!!!!