Price Increase Just One Month After Signing Up – No Support Offered

I joined RSAWEB just over a month ago on the advertised R645/month package for 50/25Mbps fibre. Now, I’ve received notice that my price will increase to R689 from 1 June 2025 — barely two months after signing up.

While I understand that Openserve (your network provider) increased its pricing, this still feels completely unfair from a customer perspective. I signed up under one rate, and within weeks it changed — with no real option but to downgrade or pay more.

I was invited to “explore better deals” via live chat, only to be told that no such deals exist unless you’ve been a customer for 12 months. I asked for an escalation or senior contact and was told RSAWEB doesn’t provide that information.

I’m very disappointed with the lack of flexibility and poor handling of this. I’m simply asking RSAWEB to either honour the original rate I signed up for (even just temporarily) or offer some kind of goodwill gesture — a credit, upgrade, or added value. So far, I’ve been met with nothing but policy blocks.

I hope this gets seen by someone who values their newer customers and is willing to do better.