Premium Increase on 1 April 2023

Chat Transcript #182651 Refiloe Manthata - *** ☎ 073204 Website : https://salesiq.zoho.eu/signaturesupport.ls?widgetcode=8a01e5e9c097aacd1cfbc20d6e792a5c01f0a8ffe73aa88aebbbfb7afb2a49b4 Attended By : Tyrone 1 Mar 2023, 4:20 PM Chat Duration : 00:26:53 Chat Transcript Price Refiloe Manthata Price 4:20:31 PM Jaques Esterhuizen Hi Refiloe Manthata Refiloe Manthata I received the price increase letter...Please check the contract expiry date for me 4:21:14 PM Jaques Esterhuizen Hi there let me check on it for you 4:21:54 PM Refiloe Manthata I joined last year promo in April 2022... 4:22:26 PM Jaques Esterhuizen Your 12 months will come to an end in April 2023 4:23:18 PM Refiloe Manthata Thank you, can i get an offer lower that the New Prices coming soon 4:24:08 PM Jaques Esterhuizen How do you mean now? 4:24:21 PM Refiloe Manthata I cannot afford...However, we are happy to announce that we will also be upgrading your Internet speed as part of this fee adjustment, providing you with even more value for your money, enjoying faster internet connectivity and the best possible online service in South Africa. Your new Internet speed will be 40Mbps/40Mbps and your new monthly fee will be R665, which will be reflected on your 21 March 2023 Invoice, and debited on 1 April 2023. 4:25:20 PM Jaques Esterhuizen I see - you can have a chat to our cancellation team and request since you are so close to the end of your term if they can assist with the R595 packages of 40/20Mbs 4:26:09 PM Refiloe Manthata Put me through to them 4:26:36 PM Jaques Esterhuizen 100% please hold on 4:26:56 PM Refiloe Manthata cool 4:27:06 PM Your chat has been transferred to Tyrone 4:28:59 PM Hi please note...However, we are happy to announce that we will also be upgrading your Internet speed as part of this fee adjustment, providing you with even more value for your money, enjoying faster internet connectivity and the best possible online service in South Africa. Your new Internet speed will be 40Mbps/40Mbps and your new monthly fee will be R665, which will be reflected on your 21 March 2023 Invoice, and debited on 1 April 2023. 4:29:32 PM May i get an offer lower than this? 4:29:54 PM Tyrone Unfortunately, this increase is out of our control, but I understand. Are you not able to afford the increase of R 665? 4:30:40 PM Refiloe Manthata No 4:30:57 PM I see - you can have a chat to our cancellation team and request since you are so close to the end of your term if they can assist with the R595 packages of 40/20Mbs 4:31:57 PM OS - FTTH 25/25Mbps Apr22 Promo 1.00 R 517.39 15% R 517.39 March 2023: 4:33:06 PM This is what i can afford...pls 4:33:45 PM Tyrone I can arrange for our Projects Team to assist with downgrading your service. Please note, that there's a once-off downgrade fee of R 250 4:35:56 PM Refiloe Manthata Did you check when my contract is expiring? 4:36:38 PM How am i charged downgrade when the contract is ending? 4:37:51 PM Tyrone...when contract expires please do not automatically renew 4:43:36 PM Tyrone The once-off downgrade fee is for all customers 4:43:59 PM Refiloe Manthata downgrade for what offer? 4:44:35 PM Call someone contact me please 4:45:04 PM Can you call me pls 4:45:21 PM I await your call Thank you 4:47:10 PM