Poor support

Support is an absolute joke, I had to WhatsApp them as they didn't bother calling after logging a ticket the previous day before they closed. When I WhatsApp them they couldn't care to call or took long to respond to my messages and now there is a nation wide outage. I went from 1 issue a month to multiple in my first week with this ISP. Touted as the number 1 ISP by hippo, clearly that is not deserved.