Poor speed and no assistance

The product have had with RSAWEB Is Octotel FTTH 35/25Mbps FOMO-F. I signed up with this company about a year ago. For the first six months I had a 50% discount. For the first 6 months I experiencing service speeds at 29 download 25 upload. However lately I’ve noticed my Internet speed as me coming in around 14/16 and the amount of drop outs I have is unbearable. I called for assistance and I was told that I cannot do a Wi-Fi speed test. I need to do an ethernet speed test . I only use Mac notebooks and mobile devices so that’s not possible. The agent advise me the won’t be able to help me and then I ended the call.

A few days later another agent call me. They sent me a Wi-Fi link to check the Wi-Fi speed which I don’t and had the same poor speeds. I requested that that downgrade my speeds to another plan, so I can pay appropriately amount in relation to the speed.

To add insult to injury I missed a bill and RSWEB added cancellation fee is the value of R1800 on my invoice. When I queried these charges I was told that it was for the cancellation on the account to which I was highly confused because .I’m not in a contract I’ve always been on month-to-month.

At this point with the way the economy is going I can’t see why a company would you wish to put a customer through so much stress and not appreciate the patronage.