POOR SERVICES RSAWEB

I have a WIFI FIBRE line with RSAWEB since the beginning of 2020, even completed my contract with them and continued with it without fail or complaining, everything was fine until 31 DECEMBER 2021 werby a debit has not gone off I received a message saying that they never received payment, I gave them permission to try and debit my account and it worked they received my payment, I dealt with one of their consultants I even gave him a good compliment regarding his services and for following up as he assured me it wont happen again and that payments will continue as per normal and that there won't be any inconvenience caused going forward. 1 February 2022 I got double debited I called in again dealt with the same consultant back and forth long stories, time and money wasted calling in back and forth, email communications as well with various consultants regarding the issue, on so many occasions I've requested to speak to a manager or someone that actually takes their job seriously and fix the issue, but once again showed failure to do so with many promises and stories. Eventually a team leader called me and said that payment has been made and the refund is set to clear within a few days and we agreed that for paper trail id like the money to come into my account and can be debited from my account for the new month as MARCH 2022 just started.To date still nothing, no follow up, no return mail NOTHING not even my MONEY was RETURNED, but yet again I got debited for the new month. The service at RSAWEB is extremely POOR.